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Terms of Use

Effective October 5, 2026

The short version
  • You must be 18 or older.
  • Ally is not a person, a therapist, or an emergency service. If you are in danger, call 911. If you are in crisis, call or text 988.
  • Treat people in rooms with respect. Room owners can remove anyone, and we can suspend accounts that break these rules.
  • Cancel anytime. Your plan stays active through the end of the period you paid for.

1. Agreement

These Terms are an agreement between you and Boss Lady Omnificent Consulting LLC, 5900 Balcones Dr, Suite 100, Austin, TX 78731 ("we," "us"), the owner and operator of AllyGrounded (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

2. Who can use AllyGrounded

You must be at least 18 years old. By creating an account, you confirm that you are 18 or older and that the information you give us is accurate.

3. What Ally is, and what she isn't

Ally is an AI. She is not a human being, and she will tell you so if you ask. Ally is a place to think things through. She is not a therapist, counselor, doctor, lawyer, or financial advisor, and nothing she says is professional, medical, legal, or financial advice.

Ally is not an emergency service and cannot send help to you. If you or someone else is in immediate danger, call 911. If you are in crisis, call or text 988, or see our crisis lines. Crisis lines are free on every plan.

Ally can be wrong. Use your own judgment about anything she says.

4. Your account

  • One account per person. Your handle is unique to you and stays with you across AllyGrounded.
  • Do not pretend to be someone else, and do not share your login.
  • You are responsible for activity on your account. Tell us right away at hello@allygrounded.app if you think someone else has accessed it.

Verification: AllyGrounded is not anonymous. To activate your account, you confirm a mobile phone number with a one-time code, and each person may have only one account. To lead a room, you must also complete an ID check using a current US driver's license or state ID and a live selfie, and the legal name you give us must match your ID. The ID check is done on our own servers and the photos are deleted immediately afterward, as explained in our Privacy Policy. We may decline, pause, or close an account, or decline someone as a room leader, if verification fails, if the information doesn't match, or if a person tries to open more than one account.

5. Rooms and how we treat each other

Rooms work because everyone keeps the same identity and treats each other with respect. In any room, you may not:

  • Harass, threaten, or intimidate anyone, or encourage anyone to harm themselves or others.
  • Post hateful content attacking people for who they are.
  • Share anyone's private information without their permission.
  • Post sexual content involving anyone under 18, or any sexual content without the consent of everyone involved.
  • Spam, advertise, or sell to other members without the room owner's permission.
  • Break the law or help anyone else break it.

Room owners can remove any member from their room at any time. We may remove content, limit features, or suspend or close accounts that break these Terms.

When the room rules are broken: Ally reviews what's posted in rooms. If a post harasses, threatens, demeans, or targets another person, we may remove it and pause your access to rooms for 24, 48, or 72 hours depending on how serious it was. While paused, your private space with Ally stays open to you, and Ally will tell you why. For serious or repeated conduct, we may remove you from a room permanently, close your access to all rooms, or suspend your account.

6. Your content

What you write belongs to you. You give us permission to store, process, and display it only as needed to run the Service, including showing room messages to the members of the room where you posted them and sending your words to our service providers so Ally can respond.

7. Plans, billing, and voice

  • Prices: current prices are shown on our pricing page before you buy, in U.S. dollars, plus applicable tax.
  • Renewal: paid plans and voice add-ons renew automatically each month or year, depending on the billing period you choose, until you cancel.
  • Free trial: monthly Plus and Pro plans start with a 7-day free trial, once per person. A payment card is required to start the trial, and you won't be charged during it. We email you at least 3 days before the trial ends. If you don't cancel before the trial ends, your plan starts, your card is charged the monthly price shown at checkout, and it renews each month until you cancel. If you cancel during the trial, you won't be charged and your account moves to Free. Annual plans don't include a trial. Premium voice replies included with a voice add-on start when your first paid period begins.
  • Codes and promotions: discount, free-month, and invite codes follow the terms shown when you use them, including which plans they apply to, how long they last, and when they expire. Codes can't be combined, exchanged for cash, or transferred, and we may turn off a code that is being misused. Free months from a code don't require a card; when they end, your account moves to Free unless you choose a plan.
  • Canceling: you can cancel anytime in Settings. Your plan stays active through the end of the period you already paid for, and then your account moves to Free. We do not give refunds for partial billing periods, except where the law requires it.
  • Voice replies: premium voice replies that come with a voice add-on carry over from month to month and do not expire while your account is open. Top-ups work the same way.
  • Auto top-up: auto top-up is off unless you turn it on. When it's on, we charge the amount you chose when your balance reaches 20 premium replies, never more than the monthly limit you set. We send a receipt every time, and you can turn it off at any time in Settings.
  • Price changes: if we change the price of your plan or add-on, we will tell you before your next renewal, and you can cancel before the new price applies.
  • Closing your account: unused voice replies and top-ups end when you delete your account.

8. Changes to the Service

We may add, change, or remove features. Crisis lines will always remain free on every plan.

9. Ending your use

You can stop using the Service and delete your account at any time. We may suspend or close an account that breaks these Terms or puts other people at risk.

10. Disclaimers

The Service is provided "as is" and "as available." To the extent the law allows, we make no warranties beyond those stated in these Terms, and we do not promise that the Service will always be available or free of errors.

11. Limit on liability

To the extent the law allows, we are not liable for indirect or consequential damages, and our total liability to you for any claim related to the Service is limited to the amount you paid us in the twelve months before the claim arose.

12. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Texas, and you may also bring a claim in small claims court where you live if it qualifies.

13. Changes to these Terms

If we make a material change, we will tell you by email or in the Service before it takes effect. If you keep using the Service after that, the new Terms apply.

14. Contact

Boss Lady Omnificent Consulting LLC, 5900 Balcones Dr, Suite 100, Austin, TX 78731
hello@allygrounded.app