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Privacy Policy

Effective October 8, 2026

The short version
  • We never sell your information, and there are no ads on AllyGrounded.
  • What you tell Ally in your space with Ally is private to you. Ally only uses it to suggest rooms if you turn that setting on.
  • Our founder can see your usage activity (when and how often you use AllyGrounded), never what you say.
  • You can export your data, reset Ally's memory, or delete your account at any time from Settings.
  • Payments are handled by Stripe. We never see or store your full card number.

1. Who we are

AllyGrounded (the "Service") is owned and operated by Boss Lady Omnificent Consulting LLC, 5900 Balcones Dr, Suite 100, Austin, TX 78731 ("we," "us"). If you have a question about this policy or your information, email hello@allygrounded.app.

2. What we collect

Information you give us

  • Account details: your email address, your handle, your date of birth (to confirm you are 18 or older), and your language choice.
  • Your space with Ally: what you write or say to Ally in your private space, and Ally's replies.
  • Memory notes: the short notes Ally suggests at the end of a session that you choose to approve or edit.
  • Rooms: the rooms you create or join, and the messages you post in them.
  • What you're looking for in a room: what you tell Ally when you ask her to recommend rooms.
  • Messages to us: anything you send to hello@allygrounded.app, and questions you ask Clarity, our helper. If Clarity passes your question to our team, we receive the conversation and the email address you give.

Information collected when you use the Service

  • Usage activity: when you open the app, how many conversations and messages you have with Ally, how many voice replies you play, the rooms you join and post in, the settings you change (which one, not what you chose), and the feedback and requests you send. Our founder sees these counts and times on her dashboard so she knows how AllyGrounded is really being used. She never sees the words of your conversations with Ally. If you redeemed a free-months code, we may email you a reminder if you haven't used Ally much in your first week.
  • Time and session details: your time zone and local time when a session starts, when your sessions begin and end, and how long they last. Ally uses this to be aware of your time of day and how long it has been since you last visited.
  • Device and technical details: browser type, device type, and basic logs needed to keep the Service working and secure.
  • Plan and voice details: your plan, your billing period, and your voice reply balance.

Information from payment processing

Stripe processes all payments. We receive your plan status, payment status, and limited card details such as the card brand and last four digits. We never receive or store your full card number.

Voice

If you speak to Ally, your device or browser turns your speech into text before it reaches us, under that device or browser provider's own terms. We receive the text. When Ally speaks, the text of her reply is turned into audio by our voice provider.

Phone confirmation and room-leader ID checks

Every member confirms a mobile phone number. We text a one-time code to the number you give us. Your number is held by our sign-in provider (Google Firebase Authentication) to confirm the code; AllyGrounded stores only a one-way scrambled code (a "hash") of it, so we can make sure each person has only one account. Your number is never shown to other members, and we never use it for marketing.

Only room leaders verify their ID. If you choose to lead a room, you take a photo of the front and back of your US driver's license or state ID and a short live selfie in which you turn your head and blink. This check is done entirely on AllyGrounded's own servers; no outside verification company sees your ID or your face. We read your name, date of birth, and expiration date from the barcode on the back of the ID, and we compare your selfie to the photo on your ID. Comparing faces uses biometric data (facial geometry), so we ask for your consent before the check starts, and you can choose not to lead a room instead.

We delete the photos immediately. The ID photos, the selfie, and the facial measurements made from them exist only in our server's memory for the few seconds the check takes. They are never saved to a database, file, or log, and they are destroyed as soon as the check finishes. We keep only the result: your legal first and last name (private, never shown to other members), whether you are verified to lead a room, whether you are 18 or older, and a hash made from your name and date of birth so the same person can't open a second account. If the automatic check can't confirm something, a person on our team decides using the check's written notes, since the photos no longer exist. We do not sell, share, or use biometric data for any other purpose.

You can ask us to delete your verification records at any time by deleting your account or emailing hello@allygrounded.app.

3. How we use your information

  • To run the Service: your account, your space with Ally, Ally's replies, her memory of what you approved, and your rooms.
  • When you ask Ally or Clarity for current facts, they may search the web. Only the search words are sent to the search, never your account details.
  • To recommend rooms that fit you, based on what you tell Ally you're looking for, and on your space with Ally only if you turn that setting on.
  • To help room owners keep rooms steady. Ally may privately tell a room owner that a room's tone is drifting or needs attention. These notices describe what is happening in the room. They never label or diagnose any person.
  • To recognize when someone may be in crisis, so Ally can offer to connect them with crisis lines. In a room, this is handled privately with the person and is never shown to the room.
  • To process payments, voice balances, top-ups, and auto top-ups.
  • To keep the Service secure, prevent fraud and abuse, and enforce our Terms.
  • To meet legal obligations.

We do not sell your information, share it for advertising, or show you ads.

4. Who we share it with

We share information only with the service providers that run AllyGrounded on our behalf, and only as needed for them to do that work:

  • Google Firebase: hosting, sign-in, and data storage.
  • OpenAI and Anthropic: generating Ally's replies. We use these providers under business terms that do not allow them to use your conversations to train their models.
  • ElevenLabs: Ally's premium voice, for members who choose it.
  • Stripe: payments and sales tax.
  • Resend: sending account emails, such as password resets.

We may also disclose information if the law requires it, or if we believe in good faith that disclosure is necessary to prevent imminent physical harm to someone.

Messages you post in a room are visible to the members of that room. What you write in your space with Ally is never shown to other members.

5. Your choices

  • Memory: approve, edit, or decline every memory note, turn memory off, or reset it entirely in Settings.
  • Room matching: turn on or off whether Ally may use your space with Ally to suggest rooms.
  • Export: download a copy of your information from Settings.
  • Delete: delete your account from Settings. This removes your profile, your space with Ally history, your memory notes, your notifications, and your room memberships.
  • Billing: cancel your plan or turn off auto top-up at any time in Settings.

You can also email hello@allygrounded.app to ask what information we hold about you, or to ask us to correct or delete it. Depending on where you live, including in Texas, you may have additional rights under state privacy law, and we will honor them.

6. How long we keep it

We keep your information while your account is open. When you delete your account, we remove your information from our active systems. Payment records are kept by Stripe and by us as the law requires.

7. Security

Information is encrypted in transit. The keys that connect AllyGrounded to its service providers are kept on our servers and never sent to your browser. Access to user information is limited to what is needed to run the Service. No system is perfectly secure, and we will notify you as required by law if a breach affects your information.

8. Adults only

AllyGrounded is for people 18 and older. We do not knowingly collect information from anyone under 18. If we learn that someone under 18 has created an account, we will delete it.

9. Where your information is processed

AllyGrounded is operated from the United States, and your information is processed and stored in the United States.

10. Changes to this policy

If we make a material change, we will tell you by email or in the Service before it takes effect. The effective date at the top always shows the current version.

11. Contact

Boss Lady Omnificent Consulting LLC, 5900 Balcones Dr, Suite 100, Austin, TX 78731
hello@allygrounded.app